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Veterinary Hospital Office Assistant

Veterinary Hospital Office Assistant Certificate

Requirements: Grade 12 Academic Diploma, Potential students will be interviewed

Tuition: $6995

Topics Covered: 
Introduction to Medical Terminology (100 hours)
Veterinary Pharmacology (55 hours)
Common Ailments of Cat and Dog (110 hours)
Veterinary Parasitology/Zoonosis (55 hours)
General Clinical Procedures (120 hours)
General Computer Skills (40 hours)
Human Resources (55 hours)
Sales/Marketing/Accounting (55 hours)
Small Animal Behaviour (20 hours)
Nutrition (10 hours)
Practicum (110 hours)

Total hours for all components of the program: 730 hours

Textbooks: Medical Language Instant Translator (2nd Edition), by Davi-Ellen Chabner
Learning Veterinary Terminology (2nd Edition), by Douglas F. McBride
Applied Pharmacology for the Veterinary Technician (2nd Edition), by Boyce P. Wanamaker and Christy L. Pettes
Tuition includes the text and supporting materials.
Evening classes will be required for the completion of Dog Obedience (8 weeks, 6:00 p.m. –7:00 p.m. and Super-Pup Life Skills, 6 weeks, 7:30 p.m. – 8:30 p.m.).
Evening and weekend shifts may be required during practicum.

COURSE DESCRIPTIONS
The Veterinary Hospital/Office Assistant program provides comprehensive training designed to prepare an individual for a career in the field of animal care especially companion animals. As a graduate, you could be the front office person promoting the hospital and assisting theveterinarian as he/she actively engages in the art and science of companion animal practice. With extensive computer, human relations and clinical lab training, you will be skilled in the medical and administrative aspects of the veterinary office and animal care environment. Graduates may find opportunities for employment for veterinary clinics, small animal hospitals, pet stores, humane societies, municipal shelters, and business offices as receptionists, clerks and secretaries.

Introduction to Medical Terminology (12 hours)
Learn veterinary medical language through the study of word elements and word structure in relation to animal body systems.

Veterinary Pharmacology (55 hours)
Familiarization with drugs, both generic and brand names, used in veterinary medicine and their use, side effects and dosage forms.

Common Ailments of Cats and Dogs (110 hours)
This module will review the body systems and refreshes and reinforces anatomy and physiology taught in the medical terminology course. The body systems are then broken down and the diseases that are commonly seen in Cats and Dogs are discussed. Clinical signs, diagnosis and treatment of the common diseases are covered in detail. Viral diseases and vaccination/immunity is also included this section.

Veterinary Parasitology/Zoonosis (55 hours)
This module will introduce students to the diseases that affect cats and dogs and the diseases which can be spread to humans. The emphasis is on preventative measures and recognition of the clinical signs of these diseases in humans and pets.

General Clinical Procedures (120 hours)
This module will give the students the clinical “hands on” portion of the program. Lab and classroom time will be required where the student will be exposed to animal restraint, common laboratory procedures, X-ray, First Aid/CPR, common medical emergencies and euthanasia.

General Computer Skills (40 hours)
This module is designed to introduce students to the different computer applications. Included will be exposure to Keyboarding (minimum of 25 w.p.m.), Microsoft Word, Power Point, as well as general file management in a windows environment. Specialized veterinary database software (Vantage) will also be introduced.

Human Resources/Sales and Marketing/Accounting (100 hours)
In this module students will learn the day-to-day operations of a veterinary office, marketing strategies for a veterinary clinic, basic accounting and proper telephone techniques. Students will also learn to create awareness on how to deal with difficult clients, anger and conflict management as well as proper techniques in dealing with clients facing euthanasia and pet loss.

Small Animal Behavior (20 hours)
This module is designed to give the student an awareness of normal canine and feline behavior as well as some of the common behavioral issues they may have. You will focus on positive behavior modification. Behavior labs are run in the evenings and will begin in October/November. Students may bring their own animals for use in training demonstrations.

Nutrition (10 hours)
This module outlines the basic nutritional needs of dogs and cats and allows the students to skillfully answer questions regarding pet nutrition and various types of prescription and non prescription foods and feeding methods.

Practicum (110 hours)
The practicum provides students with the opportunity to apply theoretical knowledge and skills in the practice environment.